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IT Service Management
4.9(345 ratings · 2,225 learners)

ITIL® 4 Foundation Training & Certification

Become job-ready in ITIL® 4 Foundation with live mentor-led classes, hands-on labs, a real paid client project and dedicated placement support from Fortified EDI.

3 weeks · Weekend & weekday batches Live online, mentor-led Hindi, Tamil, Telugu & English Certificate + Paid Project Lifetime LMS access
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Limited seats this batch
  • Live instructor-led training
  • 1 real, paid client project
  • Resume building & mock interviews
  • Introductions to 500+ hiring partners
  • Lifetime access to recordings & LMS
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100% placement guarantee program

About this course

ITIL® 4 Foundation is one of the most in-demand IT Service Management skillsets employers are hiring for today. This program is built for professionals and career-switchers who want a hands-on, job-ready skillset in this area. You'll work hands-on in a live sandbox, cover ITIL 4 key concepts & the service value system; Guiding principles; Four dimensions of service management, and finish with a client-style paid project you can showcase to recruiters.

Every batch is led live by a practising IT Service Management consultant, and every session is recorded — so you never lose a class even if you miss one. On completion, Fortified EDI's placement team introduces you to hiring partners actively looking for ITIL® 4 Foundation talent.

What you'll learn

ITIL 4 key concepts & the service value system
Guiding principles
Four dimensions of service management
Service value chain activities
Popular ITSM practices
Hands-on labs in a live sandbox environment
Best practices used in real IT Service Management implementations
Apply everything on a live, paid client project

Course curriculum

  • Overview of ITIL® 4 Foundation and where it fits in the IT Service Management ecosystem
  • Key terminology, architecture and prerequisites
  • Setting up your practice / sandbox environment

  • Core concepts and configuration steps for ITIL 4 key concepts & the service value system
  • Guided hands-on exercises in the live lab
  • Common real-world scenarios and troubleshooting

  • Core concepts and configuration steps for Guiding principles
  • Guided hands-on exercises in the live lab
  • Common real-world scenarios and troubleshooting

  • Core concepts and configuration steps for Four dimensions of service management
  • Guided hands-on exercises in the live lab
  • Common real-world scenarios and troubleshooting

  • Core concepts and configuration steps for Service value chain activities
  • Guided hands-on exercises in the live lab
  • Common real-world scenarios and troubleshooting

  • Core concepts and configuration steps for Popular ITSM practices
  • Guided hands-on exercises in the live lab
  • Common real-world scenarios and troubleshooting

  • Mock exam / assessment and doubt-clearing sessions
  • Reporting, dashboards and real-world documentation
  • Live, paid client project with mentor review

Your mentor

Priya Nair
Priya Nair
Lead IT Service Management Consultant & Trainer · 11+ yrs experience

Priya has delivered IT Service Management projects for enterprise clients across India, the Middle East and the US, and has trained 1325+ learners at Fortified EDI.

Learner reviews

The live labs made every concept click, and the mentor's real project examples made all the difference.

Ananya Rao
ITIL® 4 Foundation, Batch 22

Weekend batch fit around my job perfectly, and the paid project gave me something real to talk about in interviews.

Mohammed Irfan
ITIL® 4 Foundation, Batch 21

Placement team lined up interviews within a month of my certification. Grateful for the support.

Priya Suresh
ITIL® 4 Foundation, Batch 20

Frequently asked questions

Working professionals, IT / functional graduates, and career-switchers who want to build a hands-on, job-ready skillset in ITIL® 4 Foundation. No prior IT Service Management experience is required — we start from fundamentals before moving into advanced, real-world scenarios.

No prior hands-on experience is required for most learners. A basic familiarity with computers is enough — we start from ITIL® 4 Foundation fundamentals before moving into advanced, real-world configuration.

All classes are 100% live and mentor-led. Every session is also recorded and added to your LMS, so you can revisit any topic or catch up on a missed class.

On completing the course and paid project, our placement team preps your resume, runs mock interviews, and introduces you to relevant openings across our 500+ hiring partners until you're placed.

Yes, no-cost EMI options are available. Share your details in the callback form and a counsellor will walk you through the plans.

You get lifetime access to class recordings, presentations and your LMS, including future content updates at no extra cost.
Why train with Fortified EDI
Live Mentor-Led Classes

Real instructors, real-time Q&A — not recordings.

Real Paid Project

Apply your skills on an actual client engagement.

Placement Guarantee

Support until you land an offer, backed by 500+ partners.

Lifetime LMS Access

Recordings, quizzes and updates, always available.